Resume
Work
Experience
April 2024 -
Present
Business Intelligence Analyst
​
Working with a credentialing database, I'm responsible for translating the data generated throughout our customer's journey into meaningful insights that better inform and guide the business decision-making process. In addition, I consistently track Key Performance Indicators(KPIs) to gauge our progress toward organizational goals. I work with a wonderful group of people and love the work I do! ​​
Oct 2023 -
March 2024
Data Analytics Immersive Fellow
General Assembly's Data Analytics Immersive is 480+ hours of live instruction focusing on different data analysis techniques. Throughout the program I have become proficient in various data analysis tools and techniques, including SQL, Power BI, and Excel.
​
​
Jan 2023 -
Oct 2023
Communications
I worked closely with the Executive Director to liaise all communications with six offices located across Africa. I also prepared the Annual Report for the year 2022 gathering all data from and working with relevant stakeholders from all six country offices and the Head Office(HQ).
Feb 2017 -
Oct 2020
Due to request for consultation from start-ups, I began advising. I provided advice in several areas - operations, marketing strategy and execution, customer relationship and experience management, automations and integrations and process improvements. In addition, launched direct primary care practice for a start-up - managing and implementing set-up of necessary systems. Developed training materials for customer service, patient experience and operations. Also led design of marketing materials and website.
Strategy Advisor
Oct 2016 -
Feb 2017
Community Development Leader
As community development leader entering a new market, I created quantitative and qualitative market research and analysis framework sourced from diverse sets of data for a more strategic market activation and build-out of robust referral channels. Also led/managed the creation and implementation of new processes working alongside a spectrum of stakeholders ranging from care providers such as physicians and health coaches, management teams, tech engineering teams and external partners to streamline changes more effectively.
Education
2009 - 2014